Professional Resume
Enterprise IT Leader with 24+ years driving digital transformation, cloud infrastructure, and measurable business outcomes through strategic technology leadership.
Professional Summary
Results-driven IT leader with over 24 years of experience in driving enterprise IT strategy, IT infrastructure & cloud solutions, and digital transformation. Adept at optimizing IT service delivery, delivering measurable business outcomes, and aligning technology with business objectives. Proven track record in leading global cross-functional teams, driving innovation, and ensuring operational excellence.
Passionate self-learner, independently developing AI and web applications, complemented by expertise in cybersecurity, DevOps, and infrastructure management.
Key Achievements
Financial Leadership
Managed $50M+ client accounts, achieving 99.5% SLA adherence and 95% client satisfaction
Cost Optimization
Reduced operational costs by 20% through process optimization and cloud resource management
Productivity Gains
Improved productivity by 30% through modern workplace transformations
Business Growth
Secured $15M in new contracts through RFP management and innovative solution designs
Professional Experience
Director - IT Infrastructure Practice
Oct 2023 – Feb 2024- Client Relationship Management including Key Account Management, Account Mining and Business Development
- Spearheaded client acquisition and revenue growth through strategic IT infrastructure and cloud solutions
- Led solution architects and pre-sales teams to align with revenue forecasts, delivering digital transformation consultancy
- Provided insights and consultancy expertise to client leadership in terms of Innovation and Technology Adoption
Director - IT Infrastructure & Cloud Technology Services
Feb 2021 – Sep 2023- Spearheaded IT Consultancy and Global IT transformation projects, cloud migrations and digital workplace modernization
- Directed pre-sales, bid management, technology solutioning, implementation of IT infrastructure and cloud services
- Led multi-cloud strategy development and executed enterprise-wide cloud adoption plans
- Designed and executed global helpdesk and servicedesk setups, reducing operational costs by 20%
- Developed and implemented IT governance frameworks, ensuring compliance and risk mitigation
Associate Director - Cloud & Infrastructure Services
Nov 2019 – Feb 2021- Led cloud transformation, data center migrations, infrastructure transformations for high-value enterprise clients
- Played pivotal role in RFP deals, solutioning, and bid management, securing $15M in new contracts
- Drove modern workplace strategies, resulting in 25% reduction in operational overheads for clients
- Established and managed shared service IT Helpdesk and Servicedesk teams supporting global clients
- Achieved 99.5% SLA adherence and improved efficiency and CSAT scores
Manager - IT Infra & ITSM/DC Projects/Release Management
Jun 2018 – Jun 2019- Designed and led company-wide O365 migration, reducing downtime and license costs by 15%
- Implemented IBM SkyTap Cloud solution, cutting testing environment setup time by 40%
- Introduced DevOps and CI/CD practices, reducing release cycle time by 20%
- Established global ITSM strategies improving operational efficiency
- Led VDI infrastructure transformations, enhancing system reliability by 30%
Senior Manager
Dec 2014 – Apr 2017- Led UK and Nordics accounts, managing IT operations and digital transformation initiatives
- Delivered $10M+ in annual revenue through solutioning and operations excellence
- Executed strategic plans, improving bottom-line profitability by 18% through cost optimization
- Conducted MOR and QBR reviews, fostering strong client relationships
- Performed due diligence for new business opportunities, contributing to 15% increase in client acquisition
Senior Manager – Service Delivery
July 2009 – July 2014- Managed multi-regional IT operations covering Windows, Linux, VMware, and security domains
- Led offshore teams for strategic client accounts, achieving 98% SLA adherence and 90%+ CSAT scores
- Optimized gross margins by 12% through service improvement initiatives and project execution
- Managed crisis situations, ensuring 100% RCA closure and minimal business disruption
Technical Consultant
Oct 2004 – Oct 2008- Designed and deployed enterprise Active Directory and Exchange solutions
- Implemented disaster recovery plans, enhancing system resilience
- Resolved complex migration and disaster recovery challenges, ensuring business continuity
Personal Projects
Personal AI Assistant (Prototyping Stage)
Nov 2024 – Present- Architected AI-driven assistant using DeepMind, Google, IBM Quantum, xAI, and Deepseek APIs
- Integrated zero-trust cybersecurity tools for data protection
- Independently managed ideation, API integration, prototyping, and QA using MERN Stack, Python and cloud platforms
- Designed to enhance user productivity through AI automation, targeting 25% efficiency gains
Unified NGO Platform for ASD/1D/1D Support (Development Stage)
Nov 2024 – Present- Developed scalable web application (MERN Stack, AWS) to connect 100+ Indian NGOs
- Single-handedly drove ideation, design, development, and testing using Agile methodologies
- Aimed to improve accessibility and achieve 20% resource-sharing efficiency for ASD/1D/1D communities